ValvTechnologies introduces VirtualValv Support, an on-demand augmented reality tool to provide remote installation, maintenance support service, anytime, anywhere.
The effects of the COVID-19 pandemic have placed significant limitations on in-person interaction. To overcome this, ValvTechnologies has implemented an innovative software tool for live remote service assistance. VirtualValv Support connects a certified ValvTechnologies’ service technician with on-site, field personnel to interact in real-time, communicating using hand gestures and augmented 3D scans.
VirtualValv Support was recently deployed for a planned maintenance outage at a powerplant in Malaysia. The outage was originally scheduled to be conducted by its service team based in Chennai India, however, as air travel had been restricted, ValvTechnologies had to adapt to meet its customer’s needs. As a result, the VirtualValv Support system was sent to Malaysia and programmed with all the necessary procedures for full ERV overhaul and the service team in India oversaw the repairs remotely to ensure the work was done to standards.
For more information, visit www.valv.com