Managing Your Customer: How to Improve and Capitalize on Customer Relationships
When Reed Hastings first announced in 2011 that the mail order DVD services of Netflix would be spun off into a new company called Qwikster, the only thing that came “quick” was the rapid deterioration of both customers and stock prices.
#basics
Outsourcing: An Historical Perspective, Part Two of Two
In last week’s Web Feature, we tracked the changes in the valve industry that led to increasing numbers of imported valves coming into the refining industry.
Market Outlook 2013: Power Industry
A report from the VMA Market Outlook Workshop, held in August 2012: The best bet for manufacturers selling to the power industry is the international market, especially in coal, according to Kevin Geraghty, VP of Power Generation for NV Energy.
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Outsourcing: An Historical Perspective, Part 1 of 2
The Summer 2012 issue of Valve Magazine featured an article on the effects of globalization which grabbed the attention of George Reusch, a former long time buyer for Exxon’s Refinery and Chemical plants in Baton Rouge.
A New Driver at the Wheel?
Outlook 2013 speakers say natural gas may fuel economic growth The record-breaking number of attendees at this year’s Market Outlook Workshop, Aug. 9-10 in Chicago, were buoyed by relatively positive messages from all the speakers, who agreed the nation is in recovery.
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A Conversation with Stacy Passaro: Looking at the Future of Water
In the past, utility personnel didn’t want the public to have to think much about sewer and water treatment plants.
#water-wastewater
Hydraulic Fracking: Initiatives Coming
A report from the VMA Market Outlook Workshop, held in August 2012: Although hydraulic fracturing of shale rock (fracking) has received some bad publicity, the reality is that there has never been even one confirmed instance of groundwater being tainted anywhere in the world from the process, according to Stuart Kemp, assistant general counsel at Halliburton Energy Services.
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Marathon Petroleum to Purchase BP's Texas City Refinery
Marathon Petroleum Corp. (MPC) today announced it has signed a definitive agreement to purchase BP's 451,000 barrel per calendar day (475,000 barrel per stream day) Texas City refinery, three intrastate NGL pipelines originating at the refinery, an allocation of BP's Colonial Pipeline Company shipper history, four terminals, retail marketing contract assignments for approximately 1,200 branded sites and a 1,040 megawatt cogeneration (cogen) facility.
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Flex the Power of Generational Differences
A report from the VMA Market Outlook Workshop, held in August 2012:
“Attracting, retaining and motivating talent is difficult, especially when you’re recruiting those who can really add value to your business”, said Steve Jacobs, Senior Manager at Ernst & Young, as he began his presentation entitled “Managing Workforce Generational Differences”.
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What’s in Store for 2013?
A report from the VMA Market Outlook Workshop, held in August 2012: Attendees at this year’s workshop were buoyed by relatively positive messages from all of the speakers, including Alan Beaulieu of the Institute for Trend Research and Michael Halloran of Robert W.
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